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Episode 39

Leading Innovation in Retail Technology with Simon Hathaway

It's A Customer's World Podcast

 

 

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In this episode of “It’s a Customer’s World” podcast, Andy is joined by Simon Hathaway, Group Managing Director of EMEA at Outform. Simon has decades of experience in retail, with a deep understanding of the digitization of the industry and a proven track record in building businesses, transforming capability, and growing reputation.

Their conversation explores the increasingly digitized retail space, differing views on mobile devices in-store, the relationship between retail technology and CX, and much more.

Questions and topics.

 

01:02 Guest Introduction
02:02 The current landscape of the physical retail space
03:06 What current retail innovations are scalable?
05:34 The impact of mobile devices in-store
08:37 Retail innovation in Europe vs United States
13:09 How innovation can impact discovery in-store
15:25 How is investment in retail technology perceived?
20:08 Retail technology and Retail Media Networks
21:37 What technology innovation is most promising in physical retail?
24:29 How will the creative ecosystem shape the future of retail technology?
27:41 The relationship between retail digitization and CX
31:10 How does Outform help their clients?
32:30 Questions from Walton College of Business Students
39:24 A new era of shopper insights

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Meet Your Host: Andy Murray

 

Andy is a highly effective senior leader with a passion for growth, creating cultures that unleash talent, and building capabilities through collaboration across functions. He has held leadership roles across retail (Walmart), CPG (P&G), start-ups (Mercury 11, Saatchi X) and global organizations (Asda U.K.). A creative problem solver, innovator, and marketer, he is known for building high-performing teams and delivering results.

Andy is a lifetime Honorary Board member of the University of Arkansas's Center for Retail Excellence where he helped developed the Center's presence and Innovation conferences. He is also an Early Board Member for the Soderquist Center for Leadership and Ethics college. Andy was inducted into the Shopper Marketing Hall of Fame in 2013 for his pioneering work in developing best practices and industry leadership in the emerging field of Shopper Marketing. He currently serves as Chairman of Asda Foundation.