Episode 32
Laura Phillips on Sustainability and Retail
It' A Customer's World Podcast
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Questions and topics.
00:50 Introducing Laura Phillips
03:28 How do consumers view sustainability?
6:01 The impact of personal sustainability
8:30 How can supplier collaboration generate innovation?
10:47 How can merchants be customer-centric?
13:54 The power of observation
15:24 How important is the in-store space in an omnichannel world?
18:00 How can packaging impact the in-store effectiveness of a product?
21:17 Questions from Walton College of Business students
22:10 The role of curiosity in career growth
24:30 How can corporations regain consumer trust regarding sustainability?
26:29 What is the most unexpected challenge faced in sustainability?
28:00 How can young adults lead a sustainable lifestyle?
29:07 What is one thing you wish you knew entering the workforce?
30:39 How a positive approach to difficult challenges can lead to success
32:43 What the future looks like for Laura Phillips
Meet Your Host: Andy Murray
Andy is a highly effective senior leader with a passion for growth, creating cultures that unleash talent, and building capabilities through collaboration across functions. He has held leadership roles across retail (Walmart), CPG (P&G), start-ups (Mercury 11, Saatchi X) and global organizations (Asda U.K.). A creative problem solver, innovator, and marketer, he is known for building high-performing teams and delivering results.
Andy is a lifetime Honorary Board member of the University of Arkansas's Center for Retail Excellence where he helped developed the Center's presence and Innovation conferences. He is also an Early Board Member for the Soderquist Center for Leadership and Ethics college. Andy was inducted into the Shopper Marketing Hall of Fame in 2013 for his pioneering work in developing best practices and industry leadership in the emerging field of Shopper Marketing. He currently serves as Chairman of Asda Foundation.
